1. What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an 

updated price list after your company contacts us for further information.

2. Do you have a minimum order quantity?

Yes, we require all international orders to meet a minimum order quantity. If you are looking to resell in 

smaller quantities, we recommend checking out our website.

3. Can you supply the relevant documentation?

Yes, we can provide most documentation, including Certificates of Analysis / Conformance, Insurance, 

Origin, and other export documents where required.

4. What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving 

the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we 

have your final approval for your products. If our lead times do not work with your deadline, please go over 

your requirements with your sales. In all cases, we will try to accommodate your needs. In most cases, we 

are able to do so.

5. What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union, or PayPal: 30% deposit in advance, 70% 

balance against the copy of the B/L.

6. What is the product warranty?

We warrant our materials and workmanship. Our commitment is to your satisfaction with our products. 

In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone's 

satisfaction.

7. Do you guarantee safe and secure delivery of products?

Yes, we always use high-quality export packaging. We also use specialized hazard packing for dangerous 

goods and validated cold storage shippers for temperature-sensitive items. Specialist packaging and 

non-standard packing requirements may incur an additional charge.

8. How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but 

also the most expensive way. By seafreight is the best solution for large amounts. Exactly freight rates we 

can only give you if we know the details of the amount, weight, and way. Please contact us for further 

information.